P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Rome with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book round-trip transfers, we recommend requesting pickup from your hotel 2.5 hours before your flight. The drive to Ciampino takes about 30 minutes, and around 40 minutes to Fiumicino.
Good to know
Please take care during the transfer and help keep the vehicle clean. Otherwise, the provider may apply an additional cleaning fee.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
8.90 / 10
8.9466666666667
34,830 reviews
| 549,252 travellers
9.60 / 10
9.6133333333333
1,357 review
| 549,252 travellers
5 out of 34,830 reviews
6
06 / 07 / 2026
S
Sonia Regina Lavedonio De Lima
São Paulo, Brazil
Esperamos no Porto o motorista que não vinha. Como não conseguia ligar pois meu celular é do Brasil e só consigo comunicação através do WhatsApp, tive que pedir por caridade umas italiana para fazer ligação e avisar que estávamos aguardando. Muita demora.
I travelled with my partner
8
05 / 18 / 2026
A
Antonio Garcia Pico
Alcoy, Spain
El transporte llegó con 30 minutos de retraso desde la hora prevista pero no pasó nada porque teníamos tiempo. Al parecer había huelga generalizada…
El problema es que habíamos contratado un vehículo de 6 plazas porque nos dijeron que no podían trasladarnos en vehículos de 5 plazas y vino con un Tesla (5 plazas). Por lo que el pago realizado no corresponde al vehículo de recogida
10
05 / 13 / 2026
A
Anonyme
Cugnaux , France
Bonjour, le transfert s’est très bien passé. Je recommande vivement votre prestation. Le chauffeur était en avance de 10 minutes et très sympathique. On voyage sans stress, ce qui est très appréciable. Lors de mes prochains voyages, ce sera mon mode de transfert. Merci à toute l’équipe.
Translate this opinion into English.
Hello, the transfer went very well. I highly recommend your service. The driver was 10 minutes early and very friendly. The journey was stress-free, which was much appreciated. For my future trips, this will be my preferred mode of transport. Thank you to the whole team.
Opinion translated. Show original.
I travelled with my partner
10
05 / 11 / 2026
M
Maria Del Carmen
Albacete, Spain
Los traslados aeropuerto-hotel y hotel-aeropuerto fueron excelentes. A nuestra llegada al aeropuerto ya nos estaban esperando y el traslado fue inmediato. Para la vuelta, igual de bien: máxima puntualidad y total tranquilidad hasta llegar al aeropuerto.
Los vehículos eran de alta gama y los chóferes, además de ir impecablemente trajeados, fueron muy educados y amables en todo momento.
Sin duda, volveré a contratar este servicio en futuros viajes. Lo recomiendo totalmente.
Translate this opinion into English.
The airport-hotel and hotel-airport transfers were excellent. Upon our arrival at the airport, they were already waiting for us, and the transfer was immediate. The return trip was just as good: perfect punctuality and a smooth ride back to the airport. The vehicles were high-end, and the drivers, besides being impeccably dressed, were very polite and friendly at all times. I will definitely use this service again on future trips. I highly recommend it.
Opinion translated. Show original.
8
04 / 30 / 2026
P
Patrícia Dornbusch
Brazil
Apesar de estar escrito no voucher o endereço do hotel certo, o motorista insistiu que era outro hotel. Existem dois Leonardo Boutique, um em Monti e outro em Termini.
Se eu não insistisse para levar no endereço que estava escrito no voucher, iríamos para o outro hotel.
Translate this opinion into English.
Although the voucher had the correct hotel address, the driver insisted it was a different hotel. There are two Leonardo Boutique hotels, one in Monti and the other in Termini. If I hadn't insisted on being taken to the address on the voucher, we would have gone to the other hotel.
Opinion translated. Show original.
5 out of 1,357 review
10
08 / 16 / 2019
M
Mercedes
Sevilla, Spain
Estamos encantados con este servicio. Tuvimos que cambiar de hotel y no hubo problema en indicar otra dirección para la recogida.
El conductor llego antes de la hora prevista, por lo que la puntualidad magnífica.
Dio la casualidad de que era el mismo conductor que nos trajo a Roma, por lo que nos preguntó qué tal la experiencia. Un hombre muy agradable y que nos hizo muy ameno el camino hasta el aeropuerto que está un poco lejos.
Recomendable al 100%
I travelled with my partner
10
08 / 10 / 2019
M
Mercedes
Sevilla, Spain
Nuestro vuelo se retrasó y las maletas tardaron en salir, pero el conductor nos estuvo esperando y nos llamaron para ver si todo iba bien.
He de añadir que el conductor magnífico, nos indico que hablaba solo italiano pero a pesar de ello y gracias a la similitud del italiano y el español se esforzó por explicarnos cosas de la ciudad y por entendernos cosa que valoramos mucho. Fue un trayecto muy agradable ya que esta persona era muy comunicativa. Recomendamos al máximo este servicio.
I travelled with my partner
6
05 / 26 / 2019
A
Anonymous
Alicante , Spain
Cuando llegamos al aeropuerto, había muchísima gente con carteles y nombres, pero el mío no estaba en el meeting point. Repasamos todos los demás meeting point que había y mi nombre no estaba. Estuvimos una media hora buscándolo, de un sitio a otro. Al final lo encontramos en otro meeting point, en el que anteriormente ya habíamos mirado. Con todo el agobio de gente, fue una experiencia desagradable. Pero luego el conductor fue muy amable y estuvo haciéndonos un pequeño tour por la ciudad.
I travelled with my partner
Al ser un traslado compartido el conductor estaba en otra terminal a la espera de pasajeros que llegaban en un vuelo anterior. Intentó llamarte, pero no consiguió localizarte. Sentimos las molestias.
6
05 / 21 / 2019
A
Anonymous
Atlanta, United States Minor Outlying Islands
This review would’ve been a 5/5 considering how nice the car was and how kind the driver was. However, our flight landed at 8:30 and we didn’t get in the car until 9:15. The only reason I didn’t just hop in a taxi is because I already booked the transfer. Called the company and was able to speak to someone that told me the driver was on the way which was helpful. Would be nice if they had arrived on time seeing that they tell you you’ll be charged an extra fee if you’re an hour late.
I travelled with friends
This was a shared transfer, so the trip does not start until the driver picks up every passenger.
10
05 / 12 / 2019
J
João Luiz Amazonas Pimpão
Curitiba, Brazil
Apesar do atraso no vôo e da demora para os trâmites de entrada no país, espera da bagagem e chegar ao ponto de encontro, o motorista da Civitatis estava nos aguardando pacientemente mesmo após decorrido um horário maior do que normalmente a empresa se comprometeu a nos esperar. Somente nós fomos transportados na Van neste dia. O serviço foi exceente
Our customers' reviews
These are genuine reviews written by our customers.5 out of 34,830 reviews
06 / 07 / 2026
São Paulo, Brazil
Esperamos no Porto o motorista que não vinha. Como não conseguia ligar pois meu celular é do Brasil e só consigo comunicação através do WhatsApp, tive que pedir por caridade umas italiana para fazer ligação e avisar que estávamos aguardando. Muita demora.
05 / 18 / 2026
Alcoy, Spain
El transporte llegó con 30 minutos de retraso desde la hora prevista pero no pasó nada porque teníamos tiempo. Al parecer había huelga generalizada… El problema es que habíamos contratado un vehículo de 6 plazas porque nos dijeron que no podían trasladarnos en vehículos de 5 plazas y vino con un Tesla (5 plazas). Por lo que el pago realizado no corresponde al vehículo de recogida
05 / 13 / 2026
Cugnaux , France
Bonjour, le transfert s’est très bien passé. Je recommande vivement votre prestation. Le chauffeur était en avance de 10 minutes et très sympathique. On voyage sans stress, ce qui est très appréciable. Lors de mes prochains voyages, ce sera mon mode de transfert. Merci à toute l’équipe. Translate this opinion into English.
Hello, the transfer went very well. I highly recommend your service. The driver was 10 minutes early and very friendly. The journey was stress-free, which was much appreciated. For my future trips, this will be my preferred mode of transport. Thank you to the whole team. Opinion translated. Show original.
05 / 11 / 2026
Albacete, Spain
Los traslados aeropuerto-hotel y hotel-aeropuerto fueron excelentes. A nuestra llegada al aeropuerto ya nos estaban esperando y el traslado fue inmediato. Para la vuelta, igual de bien: máxima puntualidad y total tranquilidad hasta llegar al aeropuerto. Los vehículos eran de alta gama y los chóferes, además de ir impecablemente trajeados, fueron muy educados y amables en todo momento. Sin duda, volveré a contratar este servicio en futuros viajes. Lo recomiendo totalmente. Translate this opinion into English.
The airport-hotel and hotel-airport transfers were excellent. Upon our arrival at the airport, they were already waiting for us, and the transfer was immediate. The return trip was just as good: perfect punctuality and a smooth ride back to the airport. The vehicles were high-end, and the drivers, besides being impeccably dressed, were very polite and friendly at all times. I will definitely use this service again on future trips. I highly recommend it. Opinion translated. Show original.
04 / 30 / 2026
Brazil
Apesar de estar escrito no voucher o endereço do hotel certo, o motorista insistiu que era outro hotel. Existem dois Leonardo Boutique, um em Monti e outro em Termini. Se eu não insistisse para levar no endereço que estava escrito no voucher, iríamos para o outro hotel. Translate this opinion into English.
Although the voucher had the correct hotel address, the driver insisted it was a different hotel. There are two Leonardo Boutique hotels, one in Monti and the other in Termini. If I hadn't insisted on being taken to the address on the voucher, we would have gone to the other hotel. Opinion translated. Show original.
5 out of 1,357 review
08 / 16 / 2019
Sevilla, Spain
Estamos encantados con este servicio. Tuvimos que cambiar de hotel y no hubo problema en indicar otra dirección para la recogida. El conductor llego antes de la hora prevista, por lo que la puntualidad magnífica. Dio la casualidad de que era el mismo conductor que nos trajo a Roma, por lo que nos preguntó qué tal la experiencia. Un hombre muy agradable y que nos hizo muy ameno el camino hasta el aeropuerto que está un poco lejos. Recomendable al 100%
08 / 10 / 2019
Sevilla, Spain
Nuestro vuelo se retrasó y las maletas tardaron en salir, pero el conductor nos estuvo esperando y nos llamaron para ver si todo iba bien. He de añadir que el conductor magnífico, nos indico que hablaba solo italiano pero a pesar de ello y gracias a la similitud del italiano y el español se esforzó por explicarnos cosas de la ciudad y por entendernos cosa que valoramos mucho. Fue un trayecto muy agradable ya que esta persona era muy comunicativa. Recomendamos al máximo este servicio.
05 / 26 / 2019
Alicante , Spain
Cuando llegamos al aeropuerto, había muchísima gente con carteles y nombres, pero el mío no estaba en el meeting point. Repasamos todos los demás meeting point que había y mi nombre no estaba. Estuvimos una media hora buscándolo, de un sitio a otro. Al final lo encontramos en otro meeting point, en el que anteriormente ya habíamos mirado. Con todo el agobio de gente, fue una experiencia desagradable. Pero luego el conductor fue muy amable y estuvo haciéndonos un pequeño tour por la ciudad.
Al ser un traslado compartido el conductor estaba en otra terminal a la espera de pasajeros que llegaban en un vuelo anterior. Intentó llamarte, pero no consiguió localizarte. Sentimos las molestias.
05 / 21 / 2019
Atlanta, United States Minor Outlying Islands
This review would’ve been a 5/5 considering how nice the car was and how kind the driver was. However, our flight landed at 8:30 and we didn’t get in the car until 9:15. The only reason I didn’t just hop in a taxi is because I already booked the transfer. Called the company and was able to speak to someone that told me the driver was on the way which was helpful. Would be nice if they had arrived on time seeing that they tell you you’ll be charged an extra fee if you’re an hour late.
This was a shared transfer, so the trip does not start until the driver picks up every passenger.
05 / 12 / 2019
Curitiba, Brazil
Apesar do atraso no vôo e da demora para os trâmites de entrada no país, espera da bagagem e chegar ao ponto de encontro, o motorista da Civitatis estava nos aguardando pacientemente mesmo após decorrido um horário maior do que normalmente a empresa se comprometeu a nos esperar. Somente nós fomos transportados na Van neste dia. O serviço foi exceente